General information for the Consumer

Pursuant to Article 49 of Legislative Decree of 6 September 2005, no. 206 (hereinafter the “Consumer Code”), the following information is provided to customers who purchase for purposes unrelated to any professional activity they may carry out (hereinafter the “Consumer Customer”).

A) The company selling the Products is MOSAIC S.P.A., with registered office in Turin (TO), 10153, Lungo Dora P. Colletta no. 113/9, Tax Code and VAT no. IT09813270015, which can be contacted at the following addresses:
Tel: 800-034180;
E-mail: info.it@creative-cables.com;
PEC: mosaicspa@pec.it.
Mosaic markets the Products referred to in letter B) under the CREATIVE CABLES brand, of which it is the exclusive owner.

B) The Products offered by Mosaic relate to systems and electrical components for lighting; for any other specific information on individual Products, please refer to the relevant technical description on the Site.

C) The price of the Products, inclusive of taxes, is the one indicated on the Site at the time of purchase. Shipping costs vary depending on the place of delivery.
These costs will be calculated during the Order Procedure and will appear in the appropriate summary section, after the delivery address has been entered and before completion of the purchase.

D) The Consumer Customer may choose one of the payment methods listed on the page: Shipping and Payments

E) Delivery of the Products to the Consumer Customer will take place via carriers appointed by the Company; the Consumer Customer may choose among the carriers available at the time of the Order Procedure, depending on the type of delivery service.
Any delivery times indicated are purely indicative and not binding.

F) The Consumer Customer may exercise the right of withdrawal, pursuant to Articles 52 et seq. of the Consumer Code, for all Products purchased on the Site, with the exception of customised Products, for any reason and without having to provide any justification, within 14 (fourteen) days from the day on which they (or a third party designated by them to receive the Products) acquire physical possession of them.
The right of withdrawal is excluded, pursuant to Article 59, letter c) of the Consumer Code, for the supply of goods made to measure or clearly customised.

G) Before the expiry of the withdrawal period, the Consumer Customer must inform Mosaic of their decision to exercise the right of withdrawal from the Contract by means of:
a. filling in a return request within the reserved area. On the "My account" page there is a “My return requests” section; simply click on “Add new request” and then enter the order reference (which can be found, if necessary, in the “My orders” section);
OR
b. using the link and subsequent guided procedure available on the Site in the “RETURNS AND REFUNDS” section;
OR
c. any other explicit declaration of their decision to withdraw from the Contract.

H) The Products must be returned within 14 (fourteen) days from the Consumer Customer’s communication of withdrawal to Mosaic, by delivering the Products, carefully packed in their original box, to one of the return points indicated by Mosaic in the return procedure.
The refund will be issued by Mosaic once the Products have been received at Mosaic’s warehouse; the amount will be reduced by the cost of returning the Products (managed and organised by Mosaic), which, pursuant to Article 57 of the Consumer Code, remains the responsibility of the Consumer Customer.

I) For any complaint, report, request for information or request for after-sales assistance, the Consumer Customer may contact Mosaic through one of the communication channels referred to in letter A) of this General Information.

J) All Products present and available for purchase on the Site are covered by the legal guarantee of conformity referred to in Articles 128 et seq. of the Consumer Code.
In the event of a lack of conformity of the Product, the Consumer Customer is entitled to the remedies provided for in Articles 135-bis et seq. of the Consumer Code.
Mosaic is liable for any lack of conformity of the Product that becomes apparent within 2 (two) years from delivery.